Contact Us
Got a question about one of our best payout casino reviews, spotted something that needs updating, or want to flag your own experience with a site we cover? This page tells you how to reach the Online Casinos team and what to expect once you do.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and generally reply within 48 hours, though it can take a little longer during busy periods. Please include as much detail as possible — the casino name, the page you're referring to, and a clear description of your question or issue — so we can look into it properly the first time.
What we can help with
- Corrections or updates to information about payout speeds, bonus terms, or licensing details on any casino we cover
- Questions about how we assess and rank operators like Raging Bull, Uptown Aces, Ignition, and the other sites listed on this page
- Feedback on your own experience with withdrawals, deposits, or customer support at a reviewed casino
- General enquiries about online casino payment methods, bonus terms, or licensing that aren't answered elsewhere on the site
- Reports of broken links, outdated offers, or technical issues with the site itself
If your question is about problem gambling or you'd like tools to manage your play, our Responsible Gambling page has practical guidance and links to support services rather than a contact form — it's worth checking first.
Why payout speed feedback matters to us
Withdrawal times are one of the criteria we weigh most heavily when ranking casinos, alongside licensing, banking options, and bonus fairness. Reader reports are genuinely useful here: processing times reported by an operator don't always match what players actually experience once identity verification (KYC) and payment provider timeframes are factored in. If you've withdrawn funds from a casino we list and the timeline was noticeably different from what we describe, tell us — it helps us keep the site accurate for the next reader.
Before you write in about a specific casino
A few things are worth checking first, since they answer most of the questions we receive:
- Bonus terms, wagering requirements, and maximum withdrawal caps are set by the casino, not by us — always read the operator's own terms page before claiming an offer
- Withdrawal times vary by payment method (ACH, debit card, digital wallet, or crypto typically move faster than checks by mail) and by how quickly your identity documents are verified
- Availability of any casino depends on your state's gambling laws — not every site on this page is licensed to operate in every state
- We do not process payments, hold funds, or manage accounts on behalf of any casino, so questions about a specific deposit or withdrawal need to go to that casino's own support team
What we can't do
We're an independent research and comparison site, not a casino operator, payment processor, or regulator. That means we can't access your casino account, intervene in a dispute over funds, or issue refunds — those requests need to go directly to the casino in question, whose support contact details are usually listed in their account dashboard or help center. We also can't offer legal advice on state-by-state gambling regulations, though our review pages note licensing information where it's relevant.
Tell us about your research needs
If you're looking for something specific — a comparison we haven't covered, more detail on a particular banking method, or clarification on how RTP or house edge affects a game type — let us know. It genuinely shapes what we prioritize covering next. You can also learn more about how our editorial process works on our About Us page, and review the site's usage terms on our Terms and Conditions page.